Thank you for sharing your feedback on your recent El Yunque Rainforest and Luquillo Beach Combo Tour. We appreciate your honest review and are glad to hear that you had a good experience of getting to know new people during the tour.
We understand that you were expecting a different experience in terms of the rain in the rainforest. While the weather is unpredictable, El Yunque Rainforest is known for its lush greenery and occasional rain showers, which contribute to its unique ecosystem. We apologize if the weather conditions did not align with your expectations.
Regarding the tour stops, we aim to provide a balanced itinerary that showcases the highlights of the destination. The stops at the water slide and water pool are popular attractions within the rainforest, offering a chance to cool off and enjoy the natural surroundings. We understand that these activities may be accessible independently as well, and we appreciate your perspective.
We're glad to hear that Vincent and Cary, our guides, were informative and cool throughout the tour. Our guides are passionate about sharing their knowledge and enhancing the experience for our guests.
We value your feedback as it helps us improve our offerings. If there are any specific suggestions or areas where you feel we could have provided a better value for the money spent, we would love to hear from you.
Once again, thank you for choosing our tour and for sharing your experience. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We hope to have the opportunity to welcome you back in the future and provide an even more fulfilling experience.
Viator Customer Support
May 28, 2023
Viator review: El Yunque Rainforest and Luquillo Beach Combo Tour
Loved our tour guide, Vicente. He was very nice and very knowledgeable about Puerto Rican History. We enjoyed our time at the Rainforest. However it wasn’t much of a hike. Definitely recommend wearing good sneakers as the rocks can be a bit slippery when climbing. All in all we greatly enjoyed our adventure!
Thank you for taking the time to share your wonderful experience with us regarding your El Yunque Rainforest and Luquillo Beach Combo Tour. We greatly appreciate your feedback and are thrilled to hear that you had a fantastic time.
We're delighted to know that Vicente, your tour guide, made a positive impression on you. Our guides take pride in providing excellent service and sharing their knowledge of Puerto Rican history. It's fantastic to hear that Vicente was both nice and knowledgeable, enhancing your tour experience.
Exploring the Rainforest can be a unique and awe-inspiring adventure. We're glad that you enjoyed your time there. We appreciate your recommendation of wearing good sneakers, as the rocky terrain can be slippery at times. Safety is always a priority, and proper footwear can greatly enhance the hiking experience.
We're thrilled to hear that you greatly enjoyed your adventure overall. Your kind words motivate us to continue providing exceptional experiences for our guests.
Thank you once again for choosing our tour and for sharing your feedback. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We hope to have the pleasure of welcoming you back for more unforgettable adventures in the future!