Thank you very much for your feedback and we’re sorry to hear about your experience. We do send texts for our tours about 2 hours before the tour begins to confirm the meeting location which we notice was sent to the number we had on file to you. Did we maybe have your home number instead of your cell? There were also directions emailed to you from TripAdvisor/Viator with the meeting location for the tour you chose. We also never have more than 20 people on each tour unless it’s a private event and have 24 pieces of equipment so we’re a little confused on the not enough equipment issue. The tour guide did confirm that everyone on tour had equipment. We’d love a little more clarification so if you could reach out to us directly we’d appreciate it! Have a great day!