I will address all of what this guest has written here, This was a tour taken by a mother of age about 54, her daughter of age about 27, and her toddler/child of age about 2. I will refer to them as Mother, Daughter, and child/toddler. I have all of their names but I will not use them for privacy sake. It's the 54 yr old Mother who wrote this review.
I want to first mention that I have shared this review with a few other top ranked guides in this area to get their perspectives. They have all pointed out what they see as an obvious red flag....that THIS PERSON IS CLAIMING THAT IT'S THE TOUR GUIDE'S FAULT THAT HER CHILD IS HUNGRY AND THEREFORE HANGRY AT THE BEGINNING OF THE TOUR. Maybe at the end of the tour...if it went way later than expected...it could be understood...but THIS IS AT THE BEGINNING. I will address the lateness claims later, but let's hypothetically
assume the worse case scenario....that I wasnt one hour late, but two hours late. Is this really a situation that would allow the Mother to blaim a tour guide for her toddler being hungry? Doesn't it go without saying that a parrent always carries around food supplies for their child of age 2 wherever they are at throughout the day...especially when they are on trips like this? I picked them up from their Hotel, so wouldn't they at least have food in their room for the toddler? Well, they didn't, and here is the REST OF THE STORY as Paul Harvey woukd say, which she told to me at the start of the tour.
They were just coming off a rough day of travel to get to Sedona the night before the tour. The flight didn't go as expected and THEIR LUGGAGE HAD BEEN LOST ON THE PLANE. THIS IS THE REASON THE CHILD DID NOT HAVE HER FOOD!
Because of the unexpectedly long day of previous travel and not having her food, the child was very upset and cried vehemently from the start of the tour. The Mother assured me she was not normally like this. I asked right away if they wanted me to take them to the local Safeway Market to get her food. (fyi Safeway's hours are 6 am to 10 pm and their hotel was 10 minutes away from it) They agreed this would be a good idea after the first stop. We did so and the Daughter was able buy her toddler the special squeezy food she so desperately wanted.
The toddler ate, but it took about another hour for the child to feel the food and therefore become happy. By this time, half the tour had gone by. I couldn't give any of my normal information because of the crying toddler for the first half of the tour.
The second half of the tour I was able to start imparting the information, but it seemed to fall on deaf ears. They seemed to have no interest in my regular subjects that explain the vortex theory and story. It seemed they were only interested in sight seeing and picture taking.
I want to call attention at this point to the fact that if you read all the rest of my reviews, they all comment on how much they appreciated the information and the story imparted. Notice how this person says nothing about either in this review.
Now I will address her complaints.
First of all I showed up at 10:20, not 11 am...20 minutes late because of a situation that occurred with my pet sitter. I am not happy about that, but twenty minutes is far less than an hour. Her ticket did say 9 am, but that's becasue she booked the tour during summer hours. By the time her tour day arrived, the schedule had switched to fall hours, which is a start time of 10 am because the lighting is better at 10 am at the first location. I contacted her that morning and explained the situation and gave her the option of starting at 9 am or 10 am, SHE CHOSE 10 AM.
Yes, I did get pulled over for a tail light being out and I'm not happy about that either. However, I've seen it happen with any tour company I've worked with over the years. It happens. There were no "unerving questions" asked by the officer. The officer was polite and it took about 15 minutes. I was given a work order which I honorwd and fixed right after the tour.
However, because of these two situations ie being twenty minutes late and getting pulled over I REFUNDED THEM HALF THE PRICE OF THE TOUR per her request ten days later through Viator.
At the end of the tour I dropped them off at their hotel. The daughter and I started talking outside of my car while the now happy toddler was climbing around and playing inside my car. She came out holding an orgonite necklace I had hanging on my turn signal lever. I was glad she was happy and she seemed to resonate with the necklace, so I gave it to her. It was made by a local artist whom I know. It wasn't for sale, but it was easily worth $50.
In conclusion I'll say that I really try in the description of the tour on both Viator and my website to make it clear what this tour is about. One of the main goals of this is to have guests book who are what I call "in alignment" with tour. I would say this guest was not in alignment with this tour.
She says the tour wasn't worth the price? Honestly, you could offer me three times my asking price for this tour and it wouldn't be worth it to me to tour with a guest like this.
What really keeps me loving what I do are the guests that are in alignment with the tour. You can see that the other fifty reviews left were by guests who were just that. Yes, they loved the beauty of the locations and took many pictures, this is much encouraged. However, they were also very interested in the information and story as well.
The information represents a culmination of 22 years of accumulating, researching, and experiencing Sedona and other areas of Arizona and the South West with a passionate love for these places.
Many an amazing geologist, archeolgist, anthropologist, historian, elder, medicine person, teacher, story teller, guide, metaphysical counseler, etc have I had the fortunate opportunity to have crossed paths with in order to piece this story together. This is what I passionately convey on this tour. This is what you read about in the other fifty reviews along with the many others who said the same but didn't leave reviews. These guests were all in alignment with this tour. They are the reason I do this and will continue to do so as long as I can walk and speak. My hats off to these guests who help keep the history and story alive. Thank you.