Thanks to you and Viator for this review.
Same day you did your tour also other guests did the same and their tour was fine. Obviously it was rainy but it is November at it rains more than in August, thanks God and strangely other guests understood the situation.
We provided you a professional driver in a comfortable and clean Mercedes people carrier vehicle. Running commentary, stops along the drive and proper time in the towns were provided but you complain anyway about the visibility, the rain and the treatment of your kid which was safely sitting on a proper seat with A/C on.
What’s the reason I didn’t receive any message from you that day as we communicated till the same morning? What’s the reason you complain exclusively via Viator and with this negative review? Most probably because after we provided Marco (certified and supported by hundreds reviews and many pictures), the safe vehicle and several cares you decided to try exclusively to get your money back, without care that we spent our time, money and attentions for you.
We always try to do our best and our guests know how much we care about safety. You got a rainy day but showers are not unsafe. Sometime it even exalt colors and brightness of landscapes.
Anyway if in the morning you were contacting me saying “Tony the weather is bad and I don’t want risk the get wet” I would immediately accommodate your request (because there were not risks for safety!!). As we texted till the same morning about pick up time and location I can’t tell you to change day because I could scare you without a real reason.
By the end you had Marco as driver (the best in our team), the day after we were all available and free then please tell the true cost because you paid way less.
If you ever return to Sorrento I would be glad to offer you a tour for free but obviously I will make sure to move the clouds away at least for the intere tour.
We afford our work with passion, professionalism and respect. If your intentions are different please do not pick our services.
Thanks for your opinion, considerations and time.