We are very sorry to hear that you had a negative experience. Your booking was for an estate car and we dispatched a MPV+ vehicle. This vehicle is a larger van than what you have booked. We are truly disappointed that you rated this vehicle the way you did. In UK and other countries, passengers sits in the back looks out of side windows and driver + front passenger looks out from front window. So not sure what you are trying to say in your comment.
Your booking was incomplete and we had to contact you several times to get the correct information so we can make sure that you will have a smooth ride to London.
Our driver was on time, drop you off at the hotel in timely manner and we dispatched a larger vehicle than what you have paid for so you can have a comfortable ride to London. We believe that we have done everything to deserve a 5 star rating.