Thanks for the review and comments. It is most unfortunate that you missed the Tour. All guests receive a booking confirmation with clear information about the start point. This guest was a no show. Tour Operator out of courtesy rang this group and was informed they had gone to the wrong area of the town. Directions were given over the phone how best to find the start point. The Tour started late to give the group the best opportunity to arrive at the starting point. Out of fairness to all others, who were on time, and had no issue finding the start point, the Tour had to commence. Out of further courtesy another phone call was attempted to contact the lost group. There was no response. A voicemail was left instructing the group to check their email for detailed instructions about how to find the late meeting point. This is an email which is clearly written, with detailed address, and for added benefit a photo of the late meeting point. All due consideration and fairness was offered to this group. If you would like to discuss further please feel free to get in touch firstname.lastname@example.org. Hope to see you in Southampton in the future. Cheers. Bryan.