We truly appreciate that self-guided travel isn’t everyone’s cup of tea. Our self-discovery travel app is designed to help you become an explorer! For this reason, travel information comes in the form of the game (fun destination themed questions and challenges you discover along your route), rather than as a scheduled/limited guide. It does indeed sound as if hiring a private guide, taking a tour bus, or using a point-to-point audio guide may have been a better option for you.
We wish you’d contacted us at the time, as we’re always available to help. We want everyone to be happy, so if you’d like a refund, please do email us at firstname.lastname@example.org. I’m sorry it wasn’t the right experience for you, but we certainly hope you’ll give self-guided travel another go in the future.