Katherine, we appreciate you sharing your experience with us. Your valuable feedback will ensure we're doing our best to provide guests with the information needed to enjoy their Harbour Air excursion as planned. We've followed up with our teams to ensure guests are directed to the front of the Empress Hotel, not inside.
As for your flight cancellation, we are very sorry to hear. Here at Harbour Air, the safety and comfort of our guests are our top priorities and we understand weather days can be very stressful for our guests. As a result, our team members are trained to deal with the situation and assist everyone in getting to their destination as quickly and as efficiently as possible, and are glad to hear you did make it home, albeit with a delay. Rest assured, your return flight was refunded in full.
Should you have any further questions, concerns or suggestions regarding our services, please do not hesitate to contact us at customercare@harbourair.com. Once again, thank you for sharing you experience with us Katherine, and we hope to have the opportunity to provide you with the high level of service that we strive for in the future.