Good Afternoon Padma, I am sorry to hear that you had a bad time on your tour to Victoria. I wanted to take some time to address some of your concerns so that you can better understand the issues you had.
1) The tour you booked is a specifically catered to small group excursions on a mini coach/bus. Our mini buses have a maximum of 24 seats. On this tour there was a total of 17 guests. Generally people return to the seats they were sitting in when the tour started.
2) We apologize that we could not stop of Fisherman's Wharf but they have said that tour buses cannot stop there. We have asked viator to remove this from the tour description. What the Driver Guide was simply trying to suggest was that is was still possible to visit the Wharf if you were willing to catch a water taxi or walk. The water taxi to the wharf is a wonderful way to see the inner harbour by boat and avoid the long walk.
The driver guide mentioned that despite not being able to stop at the Wharf she stopped at all the other stops mentioned on viator. We offer a short driving tour of the city so you can see the highlights and then due to the limited time (2hours) that we have in the city, we usually let the guests have some free time to grab lunch or explore the inner harbour at their leisure.
The guide you had is one of our highest rated on trip advisor and is also a multi award winning local guide. We are truly sorry the trip did not live up to your expectations. For many people this is the highlight of their trip to British Columbia and hence it is so popular despite the long day.
Please feel free to reach out directly if you have any other concerns. Info@discovercanadatours.com