The Good: 1. The Auschwitz tour and guide were excellent .. a very powerful and worthwhile experience. 2. Agnieszka and the others who supported this tour were always very friendly. 3. Pick up, transport and drop off in Warsaw were on time and easy.
Logistical Issues: 1. The posted tour description makes you believe you will head directly to the Auschwitz tour once you arrive to Krakow, giving you a nice amount of time when things are open in Krakow. In actuality, you don't know what time you depart for the tour until you arrive in Krakow at 8:30am. Ours left at 11am, and another group left at noon, creating a split time in Krakow when many shops aren't open, and tight for dinner before the train journey back to Warsaw. I tried asking about these specifics a few times from Agnieszka a few days before our tour date, but never received a response. 2. Our Auschwitz tour left Krakow about 25 min late due to the local coordinator being late to our meet point, giving us less time in Krakow. 3. We were told the overall tour time (when we leave and return to Krakow) would be 7 hours, but it was closer to 7 hours, 45 minutes, again eating into our Krakow time. Krakow is a very beautiful city, and overall, it would have been better having a longer and uninterrupted period of time to visit.
I tell you this to help set expectations, as the overall experience was still excellent, but could be better coordinated and communicated.