We are sorry that the tour did not meet your expectations as we are very proud of our positive review record. However, you requested an earlier pick up time on the morning of your tour and we did our best to accommodate you and picked you up ahead of your scheduled time. As regards the itinerary and tour information we carried out your custom tour request even though it was well beyond the scope of the Waterford day tour, we always put our client requests first but we don't believe your review reflects the Waterford day tour seeing as it was your chosen custom itinerary. Your chosen stops were all high profile locations where parking is challenging and your guide reported communication issues with your cell phone on the day. We also don't think it helped that the weather was so poor on the day. We hope the rest of your visit to Ireland was a success.