House of Waterford Crystal Guided Factory Tour

Badge of ExcellenceWaterford, Ireland
House of Waterford Crystal Guided factory Tour

From $17.87

Select Date and Travelers

Free cancellation
Up to 24 hours in advance.
  • 1 hour
  • Offered in: English


Go behind the scenes and gain a better understanding of the time and work that goes into crystal making on this tour of the House of Waterford Crystal factory. Your guide explains the step-by-step process of crystal making, as you wander the rooms where different techniques are used along the way. Meet a few of the high-end crystal makers, and visit the retail store where you can explore one of the world’s largest displays of Waterford Crystals.
  • Tour of the House of Waterford Crystal factory in Waterford
  • Meet craftsmen, and learn about historical and contemporary production techniques
  • Visit the mold room, and see blowers shape molten crystal with wooden molds and hand tools
  • Watch as glowing balls of crystal are put through the 1300-degree furnace
  • Browse the retail store, one of the world’s largest displays of Waterford Crystals
  • Choose a departure time throughout the day during operating hours
  • Tour is wheelchair accessible

What's Included

  • Guided Factory Tour
  • Opulent Retail Store
  • Cafe
  • Parking

Meeting And Pickup

Meeting point

  • House of Waterford Crystal
    28 The Mall, Waterford, Ireland

Start time

Opening hours

  • 3/4/2023 - 10/30/2023

    Monday - Sunday : 10:00 AM - 03:00 PM

  • 11/1/2023 - 12/21/2023

    Monday - Friday : 09:30 AM - 03:00 PM

  • 1/3/2024 - 3/3/2024

    Monday - Friday : 09:30 AM - 03:00 PM

  • 3/4/2024 - 10/30/2024

    Monday - Sunday : 10:00 AM - 03:00 PM

End point

This activity ends back at the meeting point.

Ticket redemption point

House of Waterford Crystal, 28 The Mall, Waterford, Ireland

What To Expect

For your tour, make your way to the House of Waterford Crystal in Waterford. Tour hours fluctuate depending on what month of the year it is, so make sure to be aware of the operating hours for the day you want to do your tour.

Once you get to the House of Waterford Crystal and are ready to go on your tour, go behind the scenes at the factory. Waterford Crystal is one of the very few companies who still practice the ancient craft of mold making, and as you go through the factory, you’ll see little has changed over the centuries.

First up, go into the mold room, and witness blowers shape molten crystal with wooden molds and hand tools. Then, head into the blowing department where you can watch as glowing balls of crystal are put through a 1300-degree furnace. After their time in the furnace, each piece is cut, and sculpted, and engraved to perfection.

After the tour, enjoy some time exploring the retail store. From dining tables to golf trophies, this store houses one of the world’s largest collections of Waterford Crystals. If you need a break at any time during the day, there’s also a café you can pop into for a bite to eat or a beverage (own expense).

House Of Waterford Crystal

1 hour Admission Ticket Included

Additional Info

  • Confirmation will be received at time of booking
  • Children must be accompanied by an adult
  • Wheelchair accessible
  • Parking is available at the rear of the House of Waterford Crystal, in Bolten Street Public Car park: Cost is €1 per hour
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • This tour/activity will have a maximum of 10 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Traveler Photos

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Traveler Tips

The one distraction is the noise level with such a large group made hearing difficult.


2,081 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
Reviews by Viator travelers.
Showing 1-10 of 2,081 reviews
Craftsmanship is outstanding.
Dennis_B, Sep 2023
The skill craftsmen were amazing. One now knows why Waterford Crystal costs so much. Excellent!!……………………………………………………………………..
Hand crafted tour!
Serina_C, Sep 2023
I wasn't excited about this tour, we went for my mom, but I'm so glad we did. It's a step by step tour of their entire workshop where you see them blow the crystal, shape it, test it, cut it, and embellish it. I have so much more appreciation for the hand crafting that goes into each piece after this tour. Be sure to arrive right when they open to get into a tour schedule.
This tour is a hit!
Cathleen_G, Sep 2023
Our tour guide was wonderful, friendly and knowledgeable. The craftsmen were amazing. I particularly enjoyed seeing the engraving of Starry Night.”
Shiny great tour!
vicki_f, Sep 2023
Loves that we saw things being made. This wasn’t just a here’s what we do tour. You see it live. Ava was a great tour guide! Knew answers to all the questions asked.
Stunning tour and work
Sally_R, Sep 2023
We were overwhelmed by the level of skill and craftsmanship that went into the design and production of the gorgeous crystal that Waterford is known for. Watching these skilled artisans produce their stunning crystal pieces explained so much about the beauty and value of Waterford Crystal. The tour guides were extremely knowledgeable and personable. An outstanding experience
Wonderful tour go Waterford Crystal making and one you don’t want to miss!
Caroline_H, Sep 2023
The tour of the Waterford Crystal factory was very impressive. We enjoyed every minute of the tour and learned so much about the process. It’s unbelievable how manual the process but amazed at the beauty and craftsmanship of the pieces.
Wonderful experience
Peter_M, Sep 2023
Such a great tour . our guide was so very knowledgeable,also it was so interesting to see how everything is made & the work that goes into each piece
KimMaree_S, Sep 2023
Viewing the process. Will certainly value my Waterford Crystal for the workmanship that goes into it. Amazingly handcrafted
Beautiful and informative tour
Dianne_H, Sep 2023
Watching how the crystal pieces are made from start to finish was fascinating! Our guide was wonderful and the shop was beautiful! I love my crystal candle sticks !
True craftsmanship!
Cecilia_O, Sep 2023
It was so fascinating to hear the history and see how much detail and effort goes into making each piece. It makes me appreciate the items so much more!
A great factory tour. Our...
Ellen_K, Sep 2023
A great factory tour. Our guide was most knowledgeable and we never felt rushed. Beautiful items for sale in their showroom, which also provided great service when making a purchase.
Great Waterford Crystal Tour
Sherry_L, Aug 2023
Very interesting and informative tour - you get to see the actual glass blowing, cutting and etching! Samples of their work and explanation of their one of a kind specialities were very interesting. Excellent guides!
Awesome tour! ...
Ed_M, Aug 2023
Awesome tour! Very informative and well done by the tour guide and the craftsmen Thank you very much
Artists at work
Jule_C, Aug 2023
We loved seeing the artists at work, producing beautiful stemware and hearing how many years each of them had trained to be able to do what each artist does. Wow!
Maureen_L, Aug 2023
I know that all businesses have to progress but I had the pleasure of touring the old facility decades ago where there were many artisans that did every cut manually. Susan was a well informed guide. Thank you
So enriching!
Susan_D, Aug 2023
I was glad to learn how they created their designs and how much skill it takes to make these fine pieces of art.
An excellent insight!
Peter_E, Aug 2023
An excellent tour with a very knowledeable young girl guiding. Wonderful to see thesd mastef cutters and glass blowers and engravers.
Well worth the trip.
Elizabeth_M, Aug 2023
Seeing how the crystal is blown and worked was a fabulous experience and gave me a far greater appreciation of the product and the expertise, skill and craft of the workers who are modern day artisans. Really worth seeing.
Fabulous. Well worth a trip. Staff in cafe particularly friendly and helpful.
Mary_K, Aug 2023
Very informative and entertaining. Learned a lot about the process behind the crystal. Expected the usual tourist tour, came away very impressed.
David_M, Aug 2023
Watching a base being blown and finished, then watching the engraving being done. Everybody was very helpful.

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