Thank you for taking the time to provide feedback on your Lucerne day tour experience.
We are surprised to hear that the bus was old, dirty, and with a weird smell as our bus partner is committed to strive high-quality standards. For example, to avoid bad smells or dirtiness, food and drinks are not allowed in the bus and every day the drivers check and clean the bus before the tour starts.
As officially stated in the tour description in Viator, our guests are accompanied by the tour guide from Zurich to Lucerne and in the evening from Lucerne back to Zurich. The available time in Lucerne of approx. 6 hours is unguided since it is designed for our guests to explore the city at their own pace. Nevertheless, all our guests receive a comprehensive information booklet at check-in with recommendations of sights and activities and upgrade options.
As any other destination in Switzerland, Lucerne can be visited individually by train. While a return ticket to Lucerne would cost CHF 50, our tour is only CHF 9 more expensive. We believe this is a very considerable price as our guests have a tour guide explaining the history and culture of our country and sharing personal anecdotes. This is the main reason why our guests opt to join a guided tour instead of an individual visit.
Again we are very sorry to hear that your trip did not live up to your expectations and hope that you were still able to enjoy a great stay in Switzerland.
Magdalena from Best of Switzerland Tours